Cancellation & Refund Policy
This Cancellation and Refund Policy outlines the conditions under which users of the cricvictoryhub.com Fantasy Cricket platform may request refunds or experience cancellation of services.
1. Entry Fees and Contest Participation
Once you join a contest and your entry fee is deducted from your wallet, the amount is non-refundable. Users are advised to carefully read contest rules before joining.
2. Match or Contest Cancellation
In case a real-life match is canceled or abandoned without any play, the respective fantasy contest will be canceled and the entry fee will be automatically refunded to your cricvictoryhub.com wallet.
3. Technical Errors
If a transaction fails due to a technical error or server issue but the amount is deducted from your account, please contact support with proof of transaction. Verified claims will be refunded within 5–7 business days.
4. Fraudulent Transactions
Any request for a refund due to unauthorized or fraudulent use of your payment method must be raised immediately. We may require additional documentation to verify your claim.
5. Withdrawal Cancellations
Once a withdrawal request is processed, it cannot be canceled. In rare cases where the user wishes to cancel, and the transaction is still pending, please contact support immediately for possible solutions.
6. Refund Timeline
Approved refunds will be processed within 5 to 7 business days and credited to your original payment method or cricvictoryhub.com wallet, depending on the situation.
7. Contact for Support
If you believe you are eligible for a refund, please contact us at support@cricvictoryhub.com with full details of the issue, including transaction ID and registered contact number.